Maximale Exklusivität & reibungslose Betreuung für Real Madrid VIP-Gäste
The challenge: perfect support despite maximum capacity utilization
Challenging event coordination
Real Madrid-Baloncesto's participation in the Euroleague Final Four called for a tailor-made hospitality solution for sponsors, club officials and media representatives.
Full city, limited availability
Berlin was one of the busiest hotspots in Europe this weekend. The DFB Cup final, 75th anniversary celebrations of the German constitution and the Final Four led to fully booked hotels, limited service providers and difficult mobility.
Expectations of premium service
Our guests could expect perfectly thought-out travel and event coordination, seamless processes and a supporting program that ideally combines exclusivity, culture and networking.
Our mission was clear: every guest should feel that they are in good hands at all times.
Exclusive solutions for maximum customer satisfaction
High-quality accommodation - availability guaranteed despite bottlenecks
Despite extreme demand, we secured first-class hotel options for the various groups of guests:
- Sponsors: Steigenberger am Kanzleramt – central location, premium standard
- Board Members & Executives: NH Mitte - exclusive & discreet
- Media & Press: Hampton by Hilton - efficient & comfortable
Each guest received high-quality and optimally located accommodation that met their specific requirements - without compromising on quality despite the city's high occupancy rate.
Efficient & flexible transfers - even for spontaneous requests
Thanks to our first-class logistics partners, we were able to guarantee smooth transportation:
- Shuttles to the games & events - No guest had to worry about transportation
- Individuelle Airport-Transfers - also secured for last-minute requests
- Flexible solutions despite road closures
- Convenient, time-saving mobility for all guests - with the flexibility to react confidently even to short-term adjustments.
VIP supporting program - experience Berlin from its best side
A stay in Berlin should be more than just basketball. That's why we have developed a program that perfectly combines networking, culture and exclusive experiences:
- Exclusive boat tour with champagne & live music - stylish networking in a private atmosphere
- Graffiti-Workshop with Real Madrid branding - interactive team experience with memorable value
- Premium-Restaurants with excellent cuisine - individual dining concepts with culinary highlights
- City Insights during the transfers - guides conveyed exciting Berlin history on the trips
A tailor-made experience for every guest - from first-time visitors to Berlin connoisseurs. Maximum exclusivity, interaction and a perfectly coordinated event.
- Maximum flexibility & excellent service - Challenges mastered with aplomb
An unplanned absence of our Spanish-speaking guide shortly before the start of the event? No problem - thanks to our guide network, we organized a highly qualified replacement within hours.
Reliability & flexibility at the highest level
Our team found a quick and elegant solution for every challenge.
Short-notice name changes & additional bookings in fully booked hotels?
All challenges were met without any loss of comfort for the guests.
Spontaneous dinner requests for 60 people just two hours in advance?
Thanks to our first-class network, we found a premium location with immediate availability.
Conclusion
An unforgettable experience for the customer - and for us!
Maximum customer satisfaction through exclusive support & perfect organization.
Maximum flexibility despite demanding event coordination.
Unforgettable experiences for all guests.
Even though Real Madrid did not win the final, our guests' stay in Berlin was a complete success!
